Account Services Associate (Mandarin)

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Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients. We are currently seeking candidates with fluency in Mandarin.

Responsibilities Include: 
 
  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
  • Perform due diligence on new account applications and documents as part of the client onboarding process to ensure the information is verified and compliant.
  • Identify gaps in required client documentation to approve new accounts.
  • Create and manage user accounts and permissions.
  • Keep team management informed of processing issues and red flags.
  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
  • Manage and fulfill internal projects or other individual tasks as delegated.
  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Required Qualifications:
 
  • Must be determined, passionate and adaptable.
  • Ability to effectively work among a solution driven team.
  • Proven organizational and prioritization skills.
  • Ability to multitask and be a proactive team player.
  • Detail oriented with an ability to think beyond the scope of the task.
  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure -in a high volume vigorous environment
  • Computer proficiency in Microsoft Windows environment.
  • Fluent in English and Mandarin.
  • Prior operational/back office, customer service, or related experience a plus.
  • Bachelor’s Degree in related field.
 
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