Service Delivery DevOps Engineer

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Role Summary
 
 
Support and ongoing improvement of the following service management processes through focus on automation and KPI measurements: Change Management, Environment and Release Management, Configuration Management.
 
 
Key Responsibilities
 
  • Change Management:
    • Support the Production release cycle ensuring appropriate quality checks and controls are followed.
    • Administration of the change process.
  • Release Management:
    • Ensure that all participants, issues, risks and dependencies in the release cycle are identified &
Co-ordinated to ensure high quality delivery.
 
  • Support and administration of Nolio and Team Foundation Server, TeamCity, Jira, Git, Nuget.
  • Support ongoing improvements in Release Management.
  • Develop and implement improvements to improve software release cycle times and remove blockers.
  • Release to third party software providers.
  • Environment Management:
    • Resolve environment issues as required.
    • Ensure environments are stable and available to facilitate QA test cycles.
    • Administrate and utilize Solar Winds Monitoring for Non-Production environments.
    • Provide application support for pre-live environments.
    • Develop and support other teams in the automation processes for consistent environmental provision and change
    • Ensure changes meet architectural principles as defined by the architecture team.
  • Configuration Management:
    • Responsibility for configuration management of all environments including Production, ensuring software versioning is correct across all areas.
    • Configuration of new servers to agreed standards.
    • Assist in identifying hardware requirements for new services, procure and assist build accordingly.
    • Responsible for upkeep of all software configurations and the documentation thereof.
    • Development and implementation of automation processes in relation to configuration change.
  • Others
    • Third line Production support as required.
    • Continuous improvement of the DR process assisting with DR testing as required
    • Liaise with third party suppliers as required to support any of the above processes.
    • Support IT Development purchasing as required.
 
Regulatory Responsibilities:
 
 
  • Maintain a high level of conduct, ethical standards and values
  • Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business
  • Work to identify risks and enhance control across the business Report control weaknesses, illegal, suspicious or unusual activity
  • Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required
  • Ensuring that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported.
Required Skills:
 
  • At least 5 years general IT Service Management experience. Direct experience of at least two of the processes above is a must.
  • Experience of configuring Windows Services, Websites and Web Services in Internet Information Services (IIS).
  • Scripting using ideally PowerShell. (Windows Batch or Java Script or Perl scripting considered but will be cross trained to PowerShell.)
  • Hands on experience of automation
  • Experience of build and release management software tools.
  • Basic C# & .NET experience
 
Desired Skills:
 
  • An understanding of Agile software development cycles.
  • ITIL qualified, ideally to Foundation level in at least one of the processes above.
  • Experience of using at least some if not all of the following: Microsoft Windows Server, SQL, networking, Streambase Pricing, Tibco Rendezvous, Website Content Management solutions, Trading applications, Websites, SharePoint, networking, LightStreamer and Flash.
 
 
Technology Skills, Knowledge & Experience Required
 
 
  • Programming Languages/Scripts: Powershell, C#/ Java
  • Web Technologies: SOAP, REST, Web Services, ASP.NET MVC, WebApi, IIS, Apache Tomcat, Netscaler load balancer, XML,JSON,
  • Messaging: TIB RVD, TIBCO EMS, ActiveMQ (Desireable)
  • Databases: MS SQL Server2012
  • Trading Platforms: MetaTrader4, OneZero (Desireable)
  • SCM, Build and Deployment Tools: Git, TFS, TeamCity,, PowerShell, NuGet, Psake4, Maven, Ant, Nant, Chocolotey, gem
  • OS: Windows 2012  and Centos 7 , (Desireable)
  • Virtualisation: VMWare (Desireable)
  • Development Tools: Eclipse, IntelliJ IDEA, Visual Studio, ReSharper, PerfMon, Fiddler, PostMan, DebugDiag,
  • Monitoring: Solarwinds, Logstash, Kibana
  • Collaboration Tools: Jira, Confluence

 

 
 
 
 
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