Customer Value Management Intern

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 Role Summary
 
 
This role is responsible for supporting the CVM team in the execution of marketing campaigns across email, SMS, post, phone & push messaging. It will be responsible for helping to optimize the client experience and ensure best-practice in all communications sent.  The individual in this role should be keen to learn and work as part of a team in a fast-paced environment.
 
 
Key Responsibilities
 
  • Building and executing marketing and service level communications.
  • Ensure best-practice in all communications sent.
  • Optimize client experience by implementing tools such as Litmus and Movable Ink.
  • Responsible for basic campaign reporting/analysis.
  • Run daily reports and circulate to appropriate stakeholders.
  • Research market environment and share learnings with team.
  • Provide general support for CVM team and global brands.
 
 
Skills, Knowledge & Experience Required
 
  • Mandarin speaker preferable.
  • Experienced user of core Microsoft Office programs (i.e. Word, Excel, PowerPoint).
  • Strong communication skills.
  • Strong attention to detail.
  • Able to multi-task and comfortable working in a fast-paced environment.
  • Eagerness to learn and willing to work as part of a team.
  • Awareness of the overall client experience.
 
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