Market Strategist

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Role Summary
 

The individual in this role will assist and engage High Net Worth clients in all aspects of their trading needs. The individual’s responsibilities include maintaining and cultivating relationships with clients, assisting in the development of customized strategies based on the client’s needs and helping build and foster the relationship between GAIN and its client base.  Key to the success of this role includes a passion for the capital markets.
 
Key Responsibilities
Lead the Market Strategist team to:
 
  • Build and maintain relationships with top tier clients that are personalized to their trading styles and needs
  • Manage inbound and outbound client communications to keep clients engaged with markets and with GAIN Capital, including the support of new product releases, regulatory changes, risk management and other corporate activities
  • Manage the accurate execution of client trades and orders as needed, including executing complex instructions requiring trade desk support
  • Manage the onboarding of identified high value of clients, leveraging segmentation model lead and other tools
  • Work with clients to resolve trade disputes and other account related activities
  • Identify opportunities to increase the value of these top tier clients to GAIN
  • Encourage and support referrals from existing clients
  • Identify opportunities for GAIN to improve its services for high value clients through insight into competitor offerings and developing relationships that allow real understanding of the needs and challenges of our top tier clients
  • Manage operational coordination with trading, risk, operations, marketing, & compliance
  • Maintain client level reporting using our CRM tools & provide multi-level reporting in order to monitor the health and growth of the client group in focus and an ROI on our efforts in supporting them
  • Ensure team maintains a high level of conduct, ethical standards and values
Skills, Knowledge & Experience Required
 
  • A strong commercial mindset to drive revenue generating relationships, as well as customer-orientated service perspective to support GAIN’s customers in the demanding, real time environment of active trading
  • Proactive, KPI-driven leader with experience developing and managing a team of global relationship managers or other sales-oriented client facing teams within a brokerage or related environment
  • In-depth understanding of the underlying fundamentals of financial markets and FX/CFD trading in particular
  • Thorough understanding of technical analysis
  • Excellent communication skills, strong attention to detail
  • Experience with CRM (Salesforce or comparative platform) tools
  • Commitment to continuous improvement
  • Attention to detail
  • Ability to develop and maintain relationships with a wide spectrum of clients
  • Technical and fundamental understanding of markets. 
  • Preferred candidate will be bilingual: fluent in Mandarin

 
 

 
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