Market Strategist

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Role Summary
 

The Market Strategist role is to engage existing clients and manage account risks, future goals, account strategy and ongoing market activity.  The Market Strategist will focus on the customer’s needs and actively solve and answer questions a client may have in order to facilitate the clients’ success and longevity while increasing trading activity.
 
 
Key Responsibilities
 
  • Maintain and cultivate relationships with existing clients. Offering different paths for client advancement and guiding clients along their developmental process.
  • Setting up and engaging new clients for PARs (Personal Account Reviews).
  • Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.
  • Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients.
  • Retention of client business during the withdrawal of funds.
  • Identifying areas for improvement on the site/platform/product offerings.
  • Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.
  • Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events.
  • Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)
  • Working with clients to resolve trade disputes.
  • Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.
  • Obtaining crucial information for competitor analysis.
 
Skills, Knowledge & Experience Required
 
  • 2+ years’ experience within a FX or CFD environment
  • On the job training provided, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills
  • Strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading
  • Engaging personality, enthusiastic, strong analytical and relationship  management skills
  • Series 3 and 34 not is requisite but would be ideal, but not essential (licensing to be obtained within 90 days of hire (training provided)
  • Competitive package offered (base plus commission), with the opportunity to grow with a global company
  • Computer literacy in Microsoft Word, Excel, and Outlook is a must
 
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